FAQ's

Top Questions

Yes, you may enter by post. However, the cost of postagewill need to be covered by yourself. For full details, please refer to our Terms & Conditions 

Our competitions are open to all UK residents over 18 years of age.

Orders for free draws, and wallet transactions are processed on a daily basis, and are not automatically updated by the system. But dont worry, you will be in the draw!

Winning tickets are autumatically drawn as soon as the timer hits zero, and the winner notified by email. We will be in touch by phone (within 24 hours) to arrange delivery at a convenient time. Please make sure your contact details are correct, as if we cannot contact you after 30 days, we reserve the right to retain the prize.

Prizes are delivered free of charge to winners in UK mainland. Winners outside of UK mainland will need to arrange collection from our offices. Dependant on the nature of the prize, we aim to have your prize delivered within 7 days, and no more than 30 days. In the event of delays, we will keep you updated.

In the unlikely event that the draw cannot go ahead, and we cancel the prize, all monies will be returned in the form of credit to your account.

We do not offer refunds on ticket purchases for any other reason.

We pledge that the draw will take place regardless of number of sales. Which means better odds for the customer.

Winners are chosen at random, using a clever piece of software. Winners are automatically emailed within 5 minutes of the draw closing, and details published on our site.

It is impossible to interfere with this process.

We will be in touch soon after the draw to arrange delivery of your prize.

TenSixtyClicks Ltd is a registered company in the United Kingdom, (No. 13269134) and is governed by UK law. Full details of the company can be obtained from Companies House.

Your prizes will be delivered directly to you, by courier. We do ask that you pose for a selfie with your prize so that we can update our winner’s area and prove that real people win prizes.

If you need any further help or advice, please email to:

info@tensixtyclicks.com

 

Or by Post to:

 

TenSixtyClicks Ltd

PO Box 323 

Bexhill-on-Sea

TN40 9JP

 

We will do our best to get back to you promptly.